Frequently Asked Questions (FAQs)
How do I create an account?
How do I login to my account?
Go to our registration page. You will need to fill in your account and address information, as well as choosing a password. Alternatively, click on the "Create an Account" button in the top-right corner of the page.
Why do I need an account?
From any page on our website, click on the "Login" button on the top-right corner of the page. Once the login page loads, enter your email address and password you supplied upon user registration. If you have forgotten your password, click the "Recover Your Password" link in the dialog box.
How do I change my Decals.com account password?
Opening an account with Decals.com is quick and easy and it allows you to:
- Save your artwork.
- View order history, and track your order.
Also, creating an account allows us to assist you more easily if anything needs to be changed with your order.
If you are not currently logged into your account, please click the "Login" button in the top-right of the page. Once you are logged in, navigate to "My Account" and you will be presented with the option to change your password. Supply your current password as well as the new password you are changing it to, and verify the new password to complete the change.
How do I place an order?
Can I see a proof before ordering?
To place a successful order, please follow the following steps:
- Choose your product and size you want to create/order and click on "Start Designing!".
- Use the online design editor to either upload your own file or utilize our wide variety of clipart to customize your product.
- Once you have completed your design, click "Accept Design" and review your order.
- This page also allows you to select if you would like to receive a proof prior to placing your order. Either select, "Approved As Shown" to move straight into production, or select "Have Artwork Reviewed" to receive an email proof for approval.
- Once you have added all the items to your cart, please proceed to checkout. If you do not currently have any account, you will be prompted to login or create one. Once you have created an account or logged in, enter in your Billing and Shipping information and submit payment.
- Once the artwork is approved, and payment is submitted, we will begin production on your product and ship it to you once completed.
Can I cancel or make changes to my order after it has been placed?
When you place an online order, you will have the option to receive an email proof or have your order go straight into production. IF you select the proof option, you will be emailed a proof that you approve via email prior to your order being produced. The proof contains an image of your printed product, your billing and shipping information, as well as order details. You will not be charged until you approve your proof. Please contact us at (320) 965-5000 for more information.
Ordering product from one of the most efficient and technologically advanced sign companies in the U.S. does have one drawback. With our automation and commitment to meet or exceed deadlines, we are unable to make any edits of any type to orders once they have been placed into our production queue. So please verify your proof, ship to address, and quantity prior to giving your final approval.
What file formats are supported by the online design editor?
What are the bleed and safe zones?
Preferred Files for Printing:
The maximum file size we accept is 100 MB. Our preferred file types are:
- Adobe Illustrator EPS (Encapsulated Post Script)
- Adobe Illustrator AI (Adobe Illustrator)
- PDF (Adobe PDF)
Additional Files Accepted:
- JPG (High Resolution JPG)
- TIFF (High Resolution TIFF)
For more information on acceptable file types, please review our artwork policy.
What does die-cut mean?
A bleed zone is the extra margin on print materials that is meant to be trimmed off when the product is cut to its final size. So the bleed zone is referring to the color your print bleeding off the edge of the page. This allows your color to go completely to the edge of your product, leaving no white border or edge around your printed product.
A safe zone is the area where your text, logo, or image will be on your label, sticker or decal. Making sure your text or image is within the safe zone is the only way to avoid any of these elements being trimmed off once it is cut to its final size.
What does kiss-cut mean?
Die-cut means that we are cutting through both the vinyl sticker material and the paper backing. This cut type doesn't give you a border or edge. Another way to look at it is to think of it like a "cookie cutter." Your stickers are all individually cut out to the contour of your design, so you have individually cut stickers with no border.
What does transfer-cut mean?
Kiss-cut means we are only cutting through the vinyl layer ("sticker material") and not cutting through the paper backing, leaving an edge or border around your sticker. When you choose a kiss-cut sticker, you will have extra material around your sticker for easy peeling.
Transfer cut option means that we will be cutting the vinyl decal material to a specified shape, graphic or text and then removing or “picking” any excess or unwanted vinyl material from your design leaving no vinyl background on your decal. We then place a transfer tape over the top of the remaining pieces of vinyl. This tape is what holds all the individual cut pieces of your decal design once you remove the paper backing from your decal. It also allows you to place multiple individual pieces of vinyl decal material on your desired surface cleanly and evenly.
Do you ship internationally?
How long will it take for my order to arrive?
Decals.com ships throughout the United States and Internationally. Please note: all international shipments must have shipping labels as well as customs documentation provided by the customers. We will only accept international shipping labels from the following carriers, USPS, UPS, and FedEx. Contact a customer service rep today for more information.
Can I track my order?
Our centralized production facility allows for shipping, within 90% of the United States, within four business days. Unless otherwise specified, at the time of ordering, your products will be shipped via UPS Ground. If you have any questions about shipping rates or rush production, please contact customer service at (320) 965-5000 prior to ordering. For more information, please view our complete shipping policy.
What is the turnaround time for production?
Yes, you can! We update the status of your order every step of the way with our Live Order Tracking system. Once you place your order, you will receive a unique Live Order Tracking number via email that will allow you to track your order. Looking for the current status of your order? Just click the link in the email and get the most recent updates from our Live Order Tracking system. Once we ship your order, you can track the delivery with the provided UPS tracking number.
At Decals.com, we offer flexible production time ranges for you to choose from. Because it's important for you to have ultimate control over your order, our production times range from one to five business days. This allows you to make the final decision on when you need your order.
|3 Day Standard
||This is our most popular fast turnaround option. Free and fast enough for most custom orders.
|1 Day Priority
||Timelines can be tight. That's why we offer this speedy option.
|2 Day Express
||Have an extra day, but still need it quickly? Express is for you.
|5 Day Saver
||If you aren't in a hurry, you can save some money by choosing our 5 Day Saver option.
What forms of payment do you accept?
How do I pay for my order by check?
We accept VISA, MasterCard, American Express, and Discover credit cards. We also accept checks. All orders must be paid for prior to being put into production.
How do I use coupons and promotion codes?
Once you are on the checkout page, enter in all of your billing information. When you scroll down, the payment information is set to "Credit Card" by default. Change the drop down selection to "Check".
Once the order is processed, a customer service representative will contact you to give you instructions on where to send the check. Please note, if you are placing an order with a check, the order will not go into production until we receive the check.
You can add your coupons or promotion codes once you are in the shopping cart. Simply add your code in the Discount Coupon box and click the "Apply Code" button. If the coupon is valid, it will be applied ot your total bill and you will see your bill being discounted for the correct value.
What is Decals.com return policy?
What is Decals.com refund policy?
If you have any issues with your order, contact us right away and we will make it right. For more information, view our full returns policy.
What is Decals.com warranty policy?
If you receive merchandise that is defective or damaged upon receipt, please notify us within five business days of receiving your product. Photographs will be required of the damaged or defective product. If it is determined Decals.com is at fault, we will have UPS pick up the defective product, reprint the job, and ship it back. You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned. Credits or refunds will be for the amount of the product purchased.
Products such as ours are designed for temporary applications. Properly installed products are designed to withstand exposure to natural elements. However, elements that are beyond normal conditions can cause deterioration and failure. These include, but are not limited to high winds, hail damage, ice damage, and other natural events. If you do happen to experience a product failure due to a manufacturing defect within 30 days of the purchase date, Decals.com will replace the product at full cost. Any product that experiences a failure due to a manufacturing defect from 31 to 90 days after the purchase date, Decals.com will pro-rate your replacement cost.
If you have received a damaged product or it contains manufacturing defects, please contact our customer support team at (320) 965-5000 or visit our contact us page to issue a warranty claim.