Decals.com Shipping Information
Ship dates are established from the time Decals.com receives proof approval. Shipping times start after production is complete. All of our products are shipped using UPS. Shipping prices are determined by the weight of the package and the destination. Additional shipping charges apply to large orders and over-sized packages. We have two production facilities in the United States. We offer a 1-3 day ground shipment to 90% of the United States. If you have questions about your shipping, please contact a customer service representative.
Shipping Methods: You will receive a tracking number once your package has shipped
- UPS Ground
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Overnight
- UPS Overnight AM
Please specify which shipping method you would like when placing your order. Otherwise it will be shipped UPS Ground by default. Please note that UPS does not deliver ground packages on Saturday or Sunday. If you need a package delivered on Saturday, please contact a customer service representative for more information.
Standard Ground Shipping Map
Oversized Products and Flat Sign Shipping Map
Our large banners, flat signs and specialty products are produced and shipped out of our Minnesota production facility. Please note, due to UPS shipping restrictions, banners that exceed 8' in both directions will generally be folded for shipping (billboards, large backdrops etc.)
Shipping Outside of the United States
You can ship to other countries outside of the United States. If you are located outside of the Continental United States, please contact us for a custom shipping quote.
Additional Shipping Information
After product has shipped, all shipping company terms & conditions apply for lost or delayed packages. If you have a deadline, you must request expedited shipping as ground shipments are not guaranteed. We will not refund the banner cost if UPS or any other shipping company has a delay in the delivery of your package. All refunds are limited to actual shipping cost refunded to Decals.com from shipping company. Terms for the shipping company still apply to lost packages.
Shipping insurance is available at the Customer's expense. 3% of total order is charged for insurance. Decals.com supplies shipping insurance at our cost on all orders over $500 in value. If product is damaged in shipping, damaged goods must be returned, and then replacement product will be sent, see REFUNDS section of these terms & conditions for further information.
Lost packages will be replaced after shipping company confirms loss, this generally takes 7-10 business days after initial lost product inquiry. Again, please order early as we cannot control delivery after your product leaves our facility.
Overnight orders that are completed ahead of schedule will ship using a method guaranteed for you to receive you order on time. No refund will be given in this case.
Order Early not Last Minute.
Delays because of Acts of God or anything beyond our control, no refunds will be allowed because of shipping delays.
Again, please order early as we cannot control delivery of your product after it leaves our production facility.